Shipping policy

1. Our Approach

Moonland garments are crafted in our own dedicated tailor house in China. Production is intentionally limited, guided by individual orders and carefully controlled quantities rather than mass manufacture. In line with this philosophy, international shipments from our tailor house to Switzerland are consolidated once each month.

This cadence may extend delivery timelines for certain pieces. It reflects a considered balance between craftsmanship, logistical discipline, and environmental responsibility, while ensuring each garment arrives with the same care with which it was created.

2. Delivery Timelines

2.1 Online Orders

Estimated delivery times are displayed on each product page and confirmed at checkout. Timelines may vary by size, color, and production status.

For pieces held at our Swiss headquarters, orders are usually dispatched within one business day and delivered within one to three business days via Swiss Post Priority.

Most Moonland garments are crafted upon order in our tailor house. Once production is complete, your garment is included in the next scheduled consolidated shipment to Switzerland. Delivery timelines therefore encompass both the production process and our international shipping cadence. Depending on the date your order is placed within this schedule, delivery may range from a few days to several weeks and, in some cases, up to eight weeks.

Throughout this process, we keep you informed of your garment’s progress and notify you the moment it is on its way.

2.2 Special Orders

For special orders, timelines are communicated individually at the time of confirmation, taking into account fittings, refinements, and garment category.

3. Shipping

Shipping is provided at no additional cost.

4. Duties and Taxes

All prices include Swiss VAT. No additional duties or charges apply upon delivery within Switzerland.

5. Environmental Commitment

By limiting stock, consolidating overseas transport, and producing with intention through our tailor house, Moonland aligns its logistics with the same principles that guide its designs. Precision, restraint, and responsibility inform every stage of the process, from production to delivery.